Your order is always dispatched in one or two working days. If you place your order on a regular weekday before noon, we will strive to dispatch the package that same day. Unless otherwise agreed, we will send all packages using DHL and allowing you to track your package.
|(Free delivery on orders above €59)|
Shipping to the following countries
Payments and orders
You may pay by Visa, Visa Electron or Mastercard:
The amount is not charged to the card until the order leaves our warehouse.
www.kaufmann-store.com is open 24 hours per day and consequently, you can shop almost any time. However, the shop may be closed down due to maintenance. You can only make purchases when the shop is open and available.
In order to shop at www.kaufmann-store.com you must be at least 18 years of age and possess a valid payment card accepted by us. If you have not yet attained the age of 18, you can still purchase products if you have obtained the consent of your guardian or in another manner have a legal right to make the purchase. You are responsible for providing correct information to Axel Kaufmann.
You select the products you want to buy and add them to the “shopping basket”. Up until the time the order is made you may change the contents of the shopping basket and you may on an ongoing basis check the contents of the basket and the price of the products.
Any additional payments for e.g. freight will not be calculated until immediately before you are ready to pay.
Once you are ready to order, you click “go to basket” where you enter your name, address, email, telephone number, select type of delivery, and enter your payment information.
You may change the contents of your basket right up until the time to confirm your purchase. The purchase is confirmed by clicking the button “Pay now”. Your order is subsequently approved and confirmation will be sent to your via email.
You may pay using [insert relevant payment means]. The amount is not charged to the card until the order leaves our warehouse.
All prices are quoted including VAT and other charges. We quote daily prices and would like to point out that the prices may change without notification.
Please note that custom duties and charges may be added if your order is for delivery outside Europe. You must pay for these expenses yourself. Customs rules vary extensively from country to country so we advise you to contact the local customs authorities if you are in doubt.
Right of cancellation
When you make a purchase at Kaufmann-store.com, you have a 30-day right of cancellation calculated from the date you receive the product. If you want to exercise the right of cancellation you must notify us thereof before expiry of the time limit for exercising the right of cancellation.
The period during which you may exercise your right of cancellation starts on the day you receive the product. If the 30-day period expires on a holiday, Saturday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extended to expire on the following weekday. (Example: If the product is received on 1 June, the last day on which the right of cancellation may be exercised will be 15 June.
The time limit has been observed if you send your notification on exercise of your right of cancellation before expiry of the time limit.
You may exercise your right of cancellation without stating any specific reason and by communicating your decision to us by ordinary letter or by email.
You may also use the below standard cancellation form if you want to cancel your purchase. We update the return form on an ongoing basis to ensure that it is always in accordance with applicable provisions.
You may exercise your right of cancellation by using a return form which you find here. [insert link]
Please communicate your decision on cancellation by sending an email to the following address:
Jens Olsens Vej 1
8200 Aarhus N
Monday - Thursday: 8.30 - 15.30
Friday: 8.30 - 14.30